Frequently asked questions

Three things set the price: whether you are selling wigs or bundles, how long each piece is, and how many you send. Nothing else - we do not price on colour, texture or condition. The fastest answer is to run a free quote, which takes about two minutes. The pricing guide lists what we pay by length.

Your quote is an estimate, which is why it is shown as a range. We can only go on what you tell us, so the amount is confirmed once your hair has arrived and been measured. You will see the confirmed amount on your order, and we email you, before any payment goes out.

No. Quotes are free, the shipping label is prepaid, and you never pay us anything up front.

A quote is locked for 24 hours. After that you can request a new one; prices move with the market.

Yes. Add a line for each hair type and length - a wig at one length and a bundle at another can go in the same box. The quote is the sum of the lines, and one prepaid label covers the whole shipment.

Yes. Dyed, highlighted, bleached, permed, relaxed and keratin-treated hair are all accepted, and none of it changes the price - which is why we no longer ask about colour or condition when you quote. The one thing we cannot buy is hair that is not human: synthetic hair and synthetic blends are returned.

10 to 30 inches, in 10, 12, 14 and so on - measured from the weft, cap or cut end. Longer pays more. If the pieces in one line are not all the same, quote the shortest one. See hair requirements for the full list.

We pay by PayPal, Zelle; you choose when you place your order. Payment is released once the final amount is confirmed.

Our graders measure what arrives and price it the same way your quote was priced. If it matches, your quote stands. If it does not, the confirmed amount and the grader's notes appear on your order and we email you. Get in touch if anything does not look right.

Your order moves through six steps, and the tracking page shows which one you are on: label sent, in transit, delivered, being inspected, payout processing, completed.

Use the tracking page with your order number and the email address you used. You do not need an account.

No. An account is optional and simply keeps all your orders in one place. You can sell as a guest and track by order number and email.

Wash and dry it first, tie both ends with an elastic, cut above the elastic, seal it in a plastic bag and put that inside a padded envelope. Then drop it at any carrier location.